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https://bayt.page.link/VVtfF3938w5u479P7
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Service Process Intern

30+ days ago 2026/07/30
Other Business Support Services
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Job description

Who are we:
Raptee.HV is a full- stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI.
Role Overview:Build T30 service ecosystem from scratch – processes, tools, parts for nationwide dealer network. Design scalable systems for 100 bikes/month + service scale. Kaizen mindset to improve the existing processes. Implementation of lean principle to avoid wastages in the processes. This will a mix of technical decisions and lot of process implementations.
What You’ll Do:1. Service Process Design (30%)
  • Service manuals: Maintenance schedules, torque specs, diagnostic trees.
  • Dealer workflows: Job card, warranty claim, customer handover SOPs.
  • Process mapping: Visual flow from drop-off → pickup.
2. Tool Selection (25%)
  • Tool kits: Level 1-3 technician tools (torque wrenches, multimeters, OBD kits).
  • EV-specific: HV gloves, battery lifters, controller programmers.
  • Dealer standardization: Kit BOMs, vendor evaluation.
3. Spare Parts Management (25%)
  • Parts classification: Fast/slow movers, critical spares list.
  • Dealer stocking policy: Min/max levels per dealer tier.
  • Procurement specs: Alternate suppliers, lead time mapping.
4. Implementation Support (20%)
  • Dealer rollout: Training modules, process rollout plan.
  • Pilot testing: 2-dealer trial, feedback incorporation.
  • Documentation: Playbooks, videos, checklists.

Who Can Apply?
  • Currently pursuing or completed BE in any branch.
  • 3rd or 4th year students.
  • 0 - 1 yrs experience in similar or related fields.

Why Join Us?
  • Opportunity to work in a fast-paced and dynamic environment.
  • Opportunities for professional advancement as the company undergoes expansion.
  • A culture that fosters collaboration and creativity within the team.
  • Collaborate closely with seasoned experts in the field.
  • Gaining an entry point into the field of automobile development.


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