Service Process Intern

Who are we:
Raptee.HV is a full- stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI.
Role Overview:Build T30 service ecosystem from scratch – processes, tools, parts for nationwide dealer network. Design scalable systems for 100 bikes/month + service scale. Kaizen mindset to improve the existing processes. Implementation of lean principle to avoid wastages in the processes. This will a mix of technical decisions and lot of process implementations.
What You’ll Do:1. Service Process Design (30%)

• Service manuals: Maintenance schedules, torque specs, diagnostic trees.
• Dealer workflows: Job card, warranty claim, customer handover SOPs.
• Process mapping: Visual flow from drop-off → pickup.

2. Tool Selection (25%)

• Tool kits: Level 1-3 technician tools (torque wrenches, multimeters, OBD kits).
• EV-specific: HV gloves, battery lifters, controller programmers.
• Dealer standardization: Kit BOMs, vendor evaluation.

3. Spare Parts Management (25%)

• Parts classification: Fast/slow movers, critical spares list.
• Dealer stocking policy: Min/max levels per dealer tier.
• Procurement specs: Alternate suppliers, lead time mapping.

4. Implementation Support (20%)

• Dealer rollout: Training modules, process rollout plan.
• Pilot testing: 2-dealer trial, feedback incorporation.
• Documentation: Playbooks, videos, checklists.

Who Can Apply?

• Currently pursuing or completed BE in any branch.
• 3rd or 4th year students.
• 0 - 1 yrs experience in similar or related fields.

Why Join Us?

• Opportunity to work in a fast-paced and dynamic environment.
• Opportunities for professional advancement as the company undergoes expansion.
• A culture that fosters collaboration and creativity within the team.
• Collaborate closely with seasoned experts in the field.
• Gaining an entry point into the field of automobile development.