Service Manager

Ready to bring NXP’s IT services to a higher level? NXP’s Business Applications IT team provides application services to a very diverse customer base. Our team supports shared service organizations such as supply chain, human resources and quality, to name a few. As many of the services have been outsourced, we are very dependent on external service providers to keep our applications up and running and continuously improve the application landscape. The dependency on service providers makes the role of a service manager on NXP side indispensable. Someone needs to liaise with them and monitor their performance. This is where you come in as IT Service Manager. Service Manager Role Overview As Service Manager for the Business Applications IT team, you are responsible for overseeing and managing the application managed services and application development services provided by external vendors. These vendors support the entire application scope of the BAIT team covering more than 100 applications and several functional business areas. The Service Manager acts as the primary liaison between the organization and the vendor, ensuring service delivery meets agreed standards, timelines, and business objectives. Key Responsibilities As Service Manager, you: • Serve as the main point of contact for services and service level related topics. • Monitor and manage vendor performance against Service Level Agreements (SLAs). • Coordinate with internal stakeholders to ensure business requirements are met. • Oversee incident, problem, and change management processes for supported applications. • Ensure compliance with organizational policies and security standards. • Facilitate regular service review meetings with vendors and internal teams. • Drive continuous improvement initiatives in service delivery and application performance. Your profile To be successful in this role you have • A bachelor’s degree in information technology, Business Administration, or related field. • Strong understanding of application lifecycle management and IT service management frameworks (e.g., ITIL). • Excellent vendor management and negotiation skills. • Proven ability to manage multiple priorities and projects simultaneously. • Strong communication and stakeholder management skills. • Analytical mindset with problem-solving capabilities. • Experience with ITSM tooling for monitoring and reporting. Furthermore, you are • Excellent in communication • Flexible and team player • Fluent in English language (verbal and written) What We Offer • A challenging and impactful role in a global high-tech enterprise • Competitive compensation and benefits package • Access to professional development and certification opportunities • A collaborative, innovative, and supportive work environment

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