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Service Engineer – Point of Care (POC) Technical Center

4 days ago 2026/08/24
Other Business Support Services
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Job description

Service Engineer – Point of Care (POC) Technical Center Location: Vadodara Work Mode: On‑site | In‑house | 5 days a week Role Purpose Responsible for repair operations, technical support, warranty and FSN management, process governance, and service quality improvement for Point‑of‑Care (POC) instruments at the Technical Center. Key Responsibilities Instrument Repair & Warranty Perform decontamination, diagnostics, and repair of POC instruments. Inspect, rectify, and document faulty instruments using standard formats. Handle out‑of‑box failures and support process improvements. Execute end‑to‑end warranty validation, documentation, and closure. Maintain calibration records for service tools. Validate faulty test / reagent cartridges received for replacement. Technical Support Provide remote technical support and troubleshooting. Manage escalations and coordinate with RSC / HSC teams. Conduct periodic technical and application training for Business Partners. Process, Compliance & FSN Management Implement and maintain processes for call logging, installed base accuracy, warranty claims, paid service payments, and customer feedback. Manage end‑to‑end FSN (Field Safety Note) execution, including installed base mapping, coordination, implementation tracking, and closure. Maintain accurate service, warranty, installed base, and FSN records. Ensure proper documentation for corporate customers and business exemptions.
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