Senior Director- ECommerce

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.
The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Job Description:

Key Responsibilities

1. Practice Leadership & Strategy

• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
• Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.

2. Delivery Governance & Excellence

• Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
• Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
• Provide escalation leadership and ensure swift resolution of delivery bottlenecks.

3. Client Engagement & Stakeholder Management

• Act as the senior delivery owner for key enterprise ecommerce clients.
• Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
• Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.

4. People Management & Capability Building

• Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
• Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.
• Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.

5. Operational & Financial Ownership

• Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.
• Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
• Drive operational excellence through automation, process optimisation, and best‑practice adoption.

6. Innovation & Growth

• Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
• Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
• Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.

Required Experience & Qualifications

• 10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles.
• Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.
• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
• Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.
• Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
• Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery
• Exceptional communication, problem‑solving, and stakeholder management skills.
• Ability to thrive in a fast-paced, high‑growth, matrixed environment.

Key Competencies

• Strategic & Analytical Thinking
• Leadership & Team Development
• Delivery & Quality Governance
• Technical & Platform Expertise
• Client Management & Executive Presence
• Commercial Acumen
• Process & Operational Excellence
• Cross-functional Collaboration

Why Join Us?

• Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation.
• Work with marquee clients across sectors and drive measurable business outcomes.
• Collaborative, future-forward culture with strong emphasis on innovation and growth.

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