Senior Associate

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. 

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team.  Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow.  You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.  

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcastOn the Moveto hear expert insights on issues affecting global mobility, and read about thelatest newsin the industry.  You can also follow us onLinkedinand

Job Profile Name: Associate/Sr. Associate – EUC, Infrastructure & Operations

Our Infrastructure Platforms & Operations organization is looking for Sr. Associate – EUC, Infrastructure & Operations.

Role Responsibilities:

Role Overview

We are seeking an experienced EUC Engineer to provide advanced technical support, design, and optimization of end-user computing environments. The role focuses on endpoint management, enterprise device lifecycle, and ensuring a seamless user experience across Windows and macOS platforms.

Key Responsibilities

• Provide EUC support for complex EUC incidents, service requests, and problem management
• Design, implement, and manage endpoint solutions using Microsoft Intune and Jamf
• Administer and troubleshoot Group Policies (GPOs) in enterprise environments
• Perform advanced Windows OS troubleshooting (Windows 10/11) including performance, patching, and system stability
• Manage device provisioning, compliance, and security policies
• Lead root cause analysis (RCA) for recurring issues and implement permanent fixes
• Collaborate with L1/L2 teams and provide technical guidance and mentoring
• Automate repetitive tasks using scripting (PowerShell, Shell scripts)
• Manage software deployment, patch management, and endpoint security controls
• Work with cross-functional teams (Security, Network, Infrastructure) for issue resolution and improvements
• Maintain documentation, SOPs, and knowledge base articles

Required Skills & Expertise

Core Skills

• Strong experience in Microsoft Intune (MDM/MAM)
• Hands-on expertise with Jamf (macOS device management)
• Deep knowledge of Active Directory & Group Policy Management
• Advanced Windows troubleshooting skills (OS, drivers, applications, patching)

Technical Skills

• Endpoint security and compliance management
• Device lifecycle management (provisioning, deployment, retirement)
• Application packaging and deployment
• Experience with Autopilot and zero-touch deployment
• Patch management and update compliance
• Networking basics (DNS, DHCP, VPN)

Scripting & Tools

• PowerShell scripting (mandatory)
• Familiarity with Bash/Shell scripting (for macOS)
• Experience with monitoring and ticketing tools (ServiceNow preferred)

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to work in a fast-paced, global environment
• Leadership mindset with mentoring capability

Experience

• 5–8+ years in End User Computing / Desktop Engineering
• At least 3+ years in L3 or senior support role

• Experience with VDI environments
• Knowledge of macOS troubleshooting
• Automation and reporting dashboards

Qualifications/Experience:

Diploma/Any Graduation

Microsoft Certified: Modern Desktop Administrator

Preferred Qualifications

• Experience in enterprise-scale environments (global support)
• Knowledge of Azure AD / Entra ID
• Familiarity with Zero Trust security models
• ITIL framework understanding (Incident, Problem, Change Management)
• Certifications (preferred but not mandatory):
  • Microsoft Endpoint Administrator
  • Jamf Certified Associate/Engineer

Additional Information

Work Location - Bangalore

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process.