Quality Manager - Customer Quality & Warranty

Quality Manager - Customer Quality & Warranty

Help shape the future of mobility.

Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world a reality. Aptiv’s passionate team of engineers and developers creates advanced safety systems, high-performance electrification solutions and data connectivity solutions so that automakers can bring advanced capabilities to more people around the globe. This is how we enable sustainable mobility and help to prevent accidents caused by human error.

Your Role

• Lead and manage customer quality team in India. Manage  direct reports, and evaluate and develop their performance.
• Responsible for the customer response at the customer locations and also responsible for the field support.
• Support member's assessment and capacity building
• Manage and Lead for customer interface to collect the quality information, provide to a team with those requirement and customer voice in timely manner.
• Manage and Lead to aware of product delivery quality at customer assembly location, and performance in market.
• Use and maintain Traceability System (called DPRTS) with utilizing the local documents for tracking the status of problem solving and customer report.
• Be responsible for the necessary conference call to accomplish above  responsibilities.
• Lead and be responsible for customer meetings, complete assigned action items and regularly report on progress.
• Be responsible for support Flawless Launch Activities, and manage to deliver Aptiv’s quality management system to customer(s) to get customer’s confidence.

Your Background

Key ingredients for succeeding in this role are your:

• Overall responsibility for the India customers warranty KPI deliverable. Manage various customers warranty through customer specific warranty requirements/contract with 15+ years experience.
• Develop weekly/monthly R& O for the warranty. Manage the warranty forecast for India along with the Plant Quality Manager
• Mange customer negotiations for Technical Factors (TF). Responsible for the Regional level warranty improvement initiatives.
• Provide the warranty estimates for new quotations through the warranty engineers in the region
• Support & manage the Early Detect Early correct (EDEC) for the new launched programs to address potential warranty issues during the early launch period.
• Manage the warranty forecast and warranty budget for India.
• Manage the customer warranty through a structure & the system. Understand the warranty contracts across AP top revenue customers.
• Be the expert on the claim evaluation and strategy for the warranty improvements.

CAQE for India project:

• Manage the new program Advanced Quality support engineers in the design center.
• Manage the PPAP submissions until the SOP
• Develop the CAQE support as per the new programs in the pipeline.
• Bring up the major risks into the Gate reviews and work with functional teams on risk mitigation

Why join us?

• You can grow at Aptiv.Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Hybrid and flexible working hours;
• Higher Education Opportunities (UDACITY, UDEMY, COURSERA are available for your continuous growth and development);
• Life  and accident insurance;
• Sodexo cards for food and beverages
• Well Being Program that includes regular workshops and networking events;
• EAP Employee Assistance;
• Access to fitness clubs (T&C apply);
• Creche facility for working parents;

Apply today, and together let’s change tomorrow! 

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.