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Job description


Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.



Job Description

  • Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
  • Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
  • Treat every employee with respect and make them feel valued.
  • Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships.
  • Go extra mile to make sure every guest needs are not just met, but exceeded.
  • Assist and support team members and other departments in order to ensure a smooth operation.
  • Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement.
  • Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions.
  • Never fail the Top 5 Service Excellence
  • Look at me
  • Smile at me
  • Talk to me
  • Listen to me
  • Thank me
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