People Services Advisor

The purpose of this role is to deliver transactional and specialist HR services, with a strong focus on Workday HCM and end-to-end HR operations. The Advisor possesses a thorough understanding of HR service delivery across teams and demonstrates flexibility and adaptability, leveraging , engage, collaborate, and support Workday configurations, testing, data audits, queue management, and Workday enhancements. Strong communication skills, adaptability, and the ability to handle challenging tasks are essential.

Job Description:

Key responsibilities:

·       Participate in new Workday module testing, enhancement validation, and system implementation activities.

·       Perform regular Workday data audits to ensure accuracy, completeness, and compliance with company standards.

·       Manage and update Workday supervisory organizations (Sup Orgs), positions, and employee data.

·       Handle Workday compensation updates, including salary changes, allowances, and compensation events.

·       Support Workday enhancement requests by performing impact analysis, testing, and providing recommendations.

·       Manage the Help Center / HR ticket queue, ensuring prompt and accurate resolution of Workday-related queries.

·       Collaborate with HR Tech and cross-functional teams for system improvements and process automation.

·       Ensure data integrity in Workday by conducting periodic checks and coordinating corrections with stakeholders.

·       Assist in creating and updating Workday SOPs, user guides, and process documentation.

·       Ability to leverage AI-enabled HR systems and analytics to automate transactional processes, improve data accuracy, and drive operational efficiency.

·       Master’s degree in HR, Business Administration, or related field.

·       Minimum 5 years of experience in HR.

·       At least 3 years of hands‑on experience in Workday HCM.

·       Working knowledge of applying AI in day-to-day HR operations.

·       Strong proficiency in MS Office, especially Excel and Word.

·       Excellent verbal and written communication skills.

·       Adaptable, proactive, and willing to take on challenging tasks.

·       Strong analytical mindset and attention to detail.

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