Payments Production Support Lead (Director)

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We are seeking a highly accomplished and visionary leader to fill the critical role of Director, Global Shared Services & Client Experience Payments Support Lead. This pivotal position emerges amidst the accelerated global expansion of payment modernization and our strategic drive for reusable, scalable shared services. The successful candidate will provide essential senior leadership and strategic oversight to the support organisation, spearheading the aggressive global rollout of key shared service platform. This role is instrumental in strategically managing a portfolio of 25 applications, 6 of which are global, collectively responsible for the Treasury and Trade Services (TTS) payments business serving a diverse client base across 93 countries. You will be at the forefront of accelerating payment modernization across emerging payments and cross-border payments supported by vital shared services applications. This position demands leadership parity with global payments peer portfolios, requiring exceptional relationship management and influence to deliver production outcomes within a complex portfolio and a vast stakeholder network, including Director / Managing Directors within the payments business and a large development organization led by senior executives. The candidate should have experience working in the support organisation and preferably in the Transactional Services division for Institutional Clients with payments knowledge

The Apps Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.
Responsibilities:

• Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Establishes strategic plans for function.
• Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Performs other duties and functions as assigned
• Own and lead disaster recovery plans.
• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
• Ensure development plans are in place for staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years relevant experience
• Advanced level experience in an Apps Support role with extensive experience in business especially payments domain for institutional clients, functional and people management
• Experience of senior stakeholder management
• Quality orientation with a strong eye for detail
• Process driven approach with an appreciation of industry best practice
• Detailed-oriented, with strong analytical skills
• Develops and maintains effective and positive working relationship with peers, stakeholders and management
• Pro-active, organized, thorough and energetic
• Excellent communicator, presenting to senior management level stakeholders
• Manager of managers in a diverse distributed environment
• Demonstrable track record of impactful organizational improvement
• Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
• Analysis and proble
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde'

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

We are seeking a highly accomplished and visionary leader to fill the critical role of Director, Global Shared Services & Client Experience Payments Support Lead. This pivotal position emerges amidst the accelerated global expansion of payment modernization and our strategic drive for reusable, scalable shared services. The successful candidate will provide essential senior leadership and strategic oversight, spearheading the aggressive global rollout of key shared service platform. This role is instrumental in strategically managing a portfolio of 25 applications, 6 of which are global, collectively responsible for the Treasury and Trade Services (TTS) payments business serving a diverse client base across 93 countries. You will be at the forefront of accelerating payment modernization across emerging payments and cross-border payments supported by vital shared services applications. This position demands leadership parity with global payments peer portfolios, requiring exceptional relationship management and influence to deliver production outcomes within a complex portfolio and a vast stakeholder network, including Director / Managing Directors within the payments business and a large development organization led by senior executives.

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