Job description
This role is for one of the Weekday's clients Salary range: Rs 600000 - Rs 850000 (ie INR 6 - 8.
5 LPA) Min Experience: 2 years Location: NCR JobType: full-time We are looking for a proactive and detail-oriented Operations Manager to oversee the day-to-day functioning of a premium coworking and managed office space environment.
This role is focused on delivering exceptional workplace experiences through operational excellence, hospitality-driven service, and efficient facility management.
The ideal candidate will bring strong operational discipline, people management capabilities, and the ability to build scalable systems in a fast-paced startup environment.
You will play a key role in ensuring smooth workspace operations, high member satisfaction, and efficient coordination across teams and vendors.
Key ResponsibilitiesWorkspace & Facility Management Ensure all infrastructure, workspace facilities, equipment, and assets are properly maintained through regular inspections, SOPs, quality checks, and preventive maintenance.
Oversee housekeeping, security, valet, and support staff operations to ensure smooth daily functioning.
Maintain a safe, secure, and comfortable work environment by implementing safety protocols and downtime procedures.
Manage amenities and operational services including pantry operations, tea/coffee services, power backup, IT coordination, and inventory management.
Monitor stock levels and ensure timely replenishment of supplies and consumables.
Cross-Functional Coordination Coordinate with the Sales team for workspace tours, client visits, and onboarding activities.
Maintain accurate lead documentation and CRM updates.
Collaborate with Accounts teams for invoicing, billing, and payment tracking.
Work closely with IT teams for maintenance support, troubleshooting, and outage management.
Manage vendor relationships, contracts, procurement, and supply chain activities.
Operational Cost Management & Billing Monitor operational expenses and drive cost optimization initiatives without compromising customer experience.
Identify and onboard cost-effective vendors and service partners.
Prepare monthly operational reports, budgeting analysis, and expense tracking dashboards.
Ensure timely invoice generation, collections, and payment follow-ups.
Member Experience & Community Management Ensure seamless onboarding experiences for all clients and members through structured processes and checklists.
Collect, document, and track customer feedback for continuous service improvement.
Plan and execute member engagement initiatives, networking events, and community activities.
Manage issue-resolution logs and ensure timely escalation and closure of complaints.
Support hospitality-focused initiatives that enhance workplace experience and community engagement.
Revenue Optimization & Data Management Track daily occupancy and manage space inventory efficiently.
Support revenue growth through additional services and value-added offerings.
Drive high member retention and renewal rates while minimizing churn.
Maintain accurate and confidential client records within internal systems and CRM platforms.
What We’re Looking For Experience in operations, coworking spaces, hospitality, facilities management, or community operations.
Strong operational planning, execution, and people-management skills.
Ability to build processes and scale operations in a startup or high-growth environment.
Strong vendor management and stakeholder coordination abilities.
Excellent problem-solving, communication, and organizational skills.
Process-driven mindset with strong attention to detail and ownership.
Comfortable managing multiple priorities in a fast-paced environment.
Preferred Skills Operations Management Hospitality Operations Community Management Facilities Management Vendor Management CRM Management Budgeting & Cost Control Client Relationship Management Inventory Management Workspace Operations Customer Experience & Retention Why Join This role offers the opportunity to build and manage high-quality workspace operations in a dynamic and fast-growing environment.
You will play a key role in shaping customer experiences, building operational systems, and contributing directly to the growth and culture of a modern coworking ecosystem.
This job post has been translated by AI and may contain minor differences or errors.
