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Operations Manager

Today 2026/06/17
INR 50,000 - INR 100,000
2 Open Positions
Full time · Mid career
10-49 Employees

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Job description

Job Overview 

VirtualTeam FinServ (VTF) is looking for an experienced Portfolio Manager – Collections & Recovery with strong expertise in UAE debt recovery operations. The role involves managing multiple banking portfolios, leading collections teams, ensuring compliance with UAE regulations and driving recovery performance through data-driven strategies. 

 

Key Responsibilities 

  • Manage and oversee multiple UAE collections portfolios across banks. 
  • Lead, coach and manage Team Leaders and Collection Agents to achieve portfolio-level and individual targets. 
  • Monitor and analyze key performance indicators such as Recovery, POS, ROR, Target Achievement, Quality Scores and Attendance. 
  • Develop and execute portfolio-specific recovery strategies to improve performance and reduce delinquency. 
  • Ensure strict adherence to UAE debt recovery laws, Central Bank regulations, client SLAs and internal quality standards. 
  • Handle escalated, sensitive and high-value cases effectively. 
  • Collaborate with Operations, Quality, Compliance, Training and Client stakeholders to optimize processes. 
  • Generate daily, weekly and monthly MIS reports and present insights to senior management and clients. 
  • Drive continuous improvement through training interventions, performance reviews and process enhancements.

Skills

Required Skills & Competencies

  • Strong knowledge of UAE Debt Collection & Recovery processes
  • Portfolio & Team Management
  • Performance & MIS Analysis
  • CRM & Collection Systems
  • Compliance & Regulatory Adherence (UAE)
  • Escalation Handling & Negotiation 
  • Data-Driven Decision Making 
  • Stakeholder & Client Management 


Qualifications & Experience 

  • Minimum 4+ years of experience in UAE Debt Recovery & Collections.
  • Proven experience managing multiple portfolios simultaneously (agency or bank side). 
  • Strong leadership and people-management skills. 
  • Proficiency in Excel, MIS dashboards, CRM systems and performance tracking tools. 
  • Excellent communication and negotiation abilities. 
  • Ability to work under pressure and manage multiple priorities. 


 

Preferred Background 

  • Experience handling portfolios for UAE banks. 
  • Prior exposure to agency-side collections operations. 
  • Strong understanding of quality audits, service guidelines and compliance frameworks. 
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Nationality
India
Career level
Mid career
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