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Operations Executive (BBW)

11 days ago 2026/10/17
Other Business Support Services
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Job description

1. Purpose





Responsible for end-to-end management of all service partners in the branch including partner identification, on-boarding, start-up support, capability building and evaluation






2. Key Responsibilities





Responsibilities




  • Support the Head - Service & Channel Partner Development in the formulation of annual manpower plan for PDAs & DAs; Work closely with the Branch Heads and Regional Operations Heads to identify PDA/DA requirements in the Branch and forward the same to the Head - Service & Channel Partner Development
  • Identify potential service partners in the Branch and forward the same to Head - Service & Channel Partner Development
  • Support the Head - Service & Channel Partner Development in the empanelment of new service partners in the Branch
  • Conduct the induction program for all service partner staff in the Branch
  • Conduct all relevant operations trainings for all service partner staff in the Branch
  • Responsible for efficient functioning of all service partners in the Branch
  • Conduct regular audits of service partners in the Branch in terms of adherence to statutory requirements, service level agreements etc; Highlight any deviations to the Head - Service & Channel Partner Development and take corrective actions, if any
  • Monitor service partner staff performance on a regular basis


3. Key Result Areas and Key Performance Indicators




S.No



Key Result Areas



Key Performance Indicators




1.



Reach expansion



·Drive activities related to setup of service partners as per defined timelines




2.



Service Performance of Service Partners



  • Operational Performance of
    • PDAs
    • Delivery Agents

3.



Capability building of service partners



·Conduct/ delivery of routine operations training programs for PDAs/DAs as per plan




·Conduct of training/ capability building programmes for PDAs/DAs for rollout/ launch of new products or new processes




·% coverage of PDAs/DAs in operations training programmes




4.



Ensure Performance Driven Culture



·Adherence to Performance Management system timelines and guidelines




5.



Attrition



·% PDA and DA attrition in the Branch







This job post has been translated by AI and may contain minor differences or errors.
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