Manager, ServiceNow Platform

Work Flexibility: Hybrid

The ServiceNow Manager Information Systems determines user requirements; analyzes systems capabilities to resolve problems and develops and implements solutions.
This role works closely with the product owner, product manager and development and platform and operations team.  This role also supports systems administration functions for the Servicenow team to ensure, high availability is maintained for the infrastructure, and enterprise-level configurations are optimized and updated.

• Create, maintain, and enhance interfaces between ServiceNow and other systems and support the discovery, requirements gathering, and the build out of core ServiceNow functionality

• Complete and manage backend configurations in ServiceNow

• Collaborate with stakeholders, business analysts and developers to provide “the right” solutions

• Lead the vision for dashboards, metrics, etc. and provide the concepts to the developer for implementation

• Responsible for status reporting (Monthly reports, ad-hoc updates, daily updates on critical items) and driving required action plans

• Responsible for estimation, planning and execution of communications-centric programs and in support of other initiatives

• Responsible to participate in support and operational management of Servicenow platform operations

• Works across multiple IT groups to ensure platforms and services are integrated and efficiently operated

• As a member of the End User Services team, lead and support cross-functional assignments, Lead research, making recommendations on improving our Servicenow environment

• Works with project managers on global projects with a focus on technical design, risk assessment, costs, timing and End User experience

Required Skills:

• Bachelor's Degree in computer science, information systems, or related degree.

• 12 to 15 years of experience in designing and maintaining technologies and platforms with minimum 2 years of People Management experience

• Experience with ServiceNow ITSM, ITOM and ITBM modules

• Experience working in a project environment with emphasis on frequently delivering functional software releases at a fast but sustainable pace

• Experience in driving process discipline, establishing frameworks for end to end delivery of services and technology

Preferred Skills:

• ServiceNow System Administrator and Development experience preferred

• Experience in leading global, complex programs and projects (including financials, governance, team engagement, RFP, Org Change Management, executive communications) is preferred

• ITIL Certification or experience