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KeyResponsibilities
TechnicalManagement and Execution - Technical Management:<spanstyle='font-family:"Oracle Sans Light",sans-serif'>
–Leveragestechnical knowledge to identify risks, manage scope, estimate programtimelines, request feasibility, testing requirements, and determine appropriateresources.
–Designsand shapes the strategy for product or service delivery, ensuring alignmentwith the third party, security, export, and accessibility compliancerequirements.
–Integratesprogram demands and resourcing.
–Leadsrapid response to the most critical security escalations, coordinating acrossteams and departments and serving as the primary point of contact to executivesto assess risk, determine comprehensive mitigation strategies, and ensurealignment and execution of the most effective path to resolution.
–Leadsthe transformation and optimization of processes to ensure the highestreliability and resilience of products or services.
TechnicalManagement and Execution - Technical Strategy and Execution:
–Utilizestechnical knowledge to identify and manage program dependencies and risks.
–Supportsrapid response to escalations, coordinating within team and communicating tosenior team members to assess risk, determine mitigation strategies, andexecute the optimal proposed path to resolution.
–Shapesoverall planning activities, ensuring alignment with enterprise architecture.
–Definesand enforces delivery standards and guidelines, ensuring security, scalability,and alignment with best practices.
–DevelopsLine of Business (LOB) strategies for change management and/or incidentresponse to enhance operational efficiency.
ProgramOversight - Strategy and Decision-Making:
–Leadsthe alignment of priorities with customers, service, and stakeholder teamsthrough regular reporting to stakeholders and senior leadership.
–Establishesscope and milestones, aligning to the broader program plan and companystrategies and goals, managing efforts between cross-functional teams todeliver programs or services.
–Leadsefforts to define and monitor key performance indicators (KPIs) and measurementmethods for LOB performance.
–Developsand communicates a comprehensive and strategic communication strategy of highlycomplex objectives to partners and customers.
ProgramOversight - Program and Operations Management:
–Shapes andleads both technical and non-technical programs and highly complex,cross-organizational programs impacting products and business.
–Guidesand mentors program staff (e.g., development, release management, customersuccess), providing expert technical support and strategic direction onremoving barriers, including risks and issues in workflows.
–Providesguidance on developing and maintaining comprehensive program documentation(e.g., status reports, program plans) and develops risk mitigation strategies.
–Ensuresattention to detail, including security and quality, in program management,from planning to execution and reporting.
–Chairsregular program status meetings, fostering collaboration and driving effectivecommunication across teams and leaders.
–Partnerswith leadership to set service level agreements (SLAs) and productivitybenchmarks aligned with long-term business goals.
–Shapesand leads forecasting program demands, funding, and resourcing.
–Leadsthe deployment of change management for programs, such as priority, scope,scheduling, development, requirement changes, and support.
ProgramOversight - Risk Management:
–Drivesthe management of and responses to issues, bottlenecks, and risks, serving as apoint of escalation for all issues.
–Developsplans based on the results of cost assessments, benefits analysis, and returnon investment (ROI) to improve decision-making and risk mitigation strategies.
–Makesstrategic decisions, balancing business needs, technical constraints, andlong-term goals.
–Removescritical blockers for the program and determines optimal technical and resourceoptions to drive the successful delivery and adoption of solutions.
ProcessEfficiency - Process Optimization:
–Shapesprogram improvement strategies, leveraging best practices to drivetransformational change and optimize processes across the LOB.
–Leadsthe development and optimization of program objectives and workflows, whileorchestrating the deployment of cross-functional solutions to address complexbusiness problems.
–Collaborateswith management to innovate and optimize processes and procedures to driveachievement of LOB goals.
ProcessEfficiency - Continuous Improvement:
–ChampionsLOB-wide integration of continuous improvement within programs, ensuring alignmentof insights across many workstreams with business objectives and operationalefficiency goals.
–Establishesand champions best practices for leveraging data insights at scale, influencingsenior leadership decisions.
–Leadsthe development of innovative business-critical improvements to the solution'savailability and reliability.
–Iteratesprocesses based on feedback and KPIs, analyzing results through retrospectives.
–Definesrequirements and configurations of existing and new development tools, whereapplicable.
Collaborationand Program Leadership - Cross Functional Collaboration:
–Shapescollaboration across multiple teams, ensuring alignment of priorities andprogram goals.
–Leadsprocess improvements across the LOB, working with senior leaders to implementteam-wide efficiency-driven solutions.
–Communicatesstrategic program updates and insights to leadership teams, shaping decisionsat the LOB level.
–Developsand refines engagement approaches for key stakeholders, ensuring informeddecisio
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