Infra SME - Engineering

Publication date : Apr 17, 2026, 12:00AM

Orange Business is here!
About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The Infra SME - Engineering is responsible for ensuring the technical integrity, stability, and performance of one or more infrastructure platforms in production. The role provides senior-level operational and technical leadership, ensuring platforms are run efficiently, incidents are resolved effectively, changes are safely implemented, and continuous improvement initiatives are driven to enhance service quality and customer satisfaction.

• Candidate with strong knowledge on designing and troubleshooting of VCF stack (VMware cloud foundation), VMWare virtual infrastructures (SDDC stack) and its advanced components (VRA, NSX, VCD, VSAN, VRO, VROPs, etc.).
• Act as a senior escalation point for L2/L3 teams, leading crisis response, root-cause analysis, and permanent fixes. Delivered L3 support for complex VCF/VMware/public cloud issues.
• Own the technical integrity, availability, and performance of assigned datacenter platforms in production.
• Maintain detailed platform documentation designs, configurations, SOPs and recovery runbooks.
• Support transition of new workload domains or customer environments into operations, ensuring proper monitoring and support readiness.
• Conduct performance tuning and identify infrastructure optimization opportunities and participate in periodic platform reviews.
• Oversee lifecycle management (LCM) of the VCF stack, including upgrade planning, patch application, and validation of SDDC Manager components
• Lead technical validation and coordination of complex infrastructure changes, participate in Change Advisory Board (CAB) when required, and ensure risk-controlled implementation.
• Act as the technical authority for complex design decisions, reviewing and validating high-level and low-level designs. Work closely with pre-sales and solution teams to support new business.
• Drive platform industrialization and automation initiatives to improve operational efficiency, reduce manual effort, and enhance profitability.
• Identify release management needs, capacity expansion requirements, and equipment upgrades in coordination with capacity and engineering teams.
• Serve as the technical reference for the customer solution across operations, delivery, and engineering teams, ensuring consistent understanding of platform behavior and constraints.
• Act as the privileged technical interlocutor with architecture and engineering teams regarding platform evolution, extensions, and long-term improvements.
• Develop and enforce best practices for provisioning and operational procedures to ensure consistency, scalability, and reliability of platforms.Mentor team members in advanced VCF troubleshooting, automation, and VMware ecosystem technologies
• Support transition of new platforms or projects into operations by validating operational readiness, documentation, monitoring setup, and support processes.
• Interface with customer technical stakeholders during operational reviews, escalations, and service improvement discussions.
• best practices across compute, storage, network, virtualization, and cloud platforms.
• Evaluate new technologies, tools, and platforms, and recommend improvements or alternative solutions to enhance performance, reliability, security, and operational efficiency.

About you

The Infra SME - Engineering is responsible for ensuring the technical integrity, stability, and performance of one or more infrastructure platforms in production. The role provides senior-level operational and technical leadership, ensuring platforms are run efficiently, incidents are resolved effectively, changes are safely implemented, and continuous improvement initiatives are driven to enhance service quality and customer satisfaction.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.