Senior IP Expert

Publication date : May 07, 2026, 12:00AM

Orange Business is here!
About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Handling escalated tickets for IP related failures. Contacting vendors and following up until failure resolution. TimelyandHigh-Quality handling of all support Requests. Use all forms of training provided by Equant to keep up-to-date with existing and new IP services. Improvement of the OBS knowledge base. Coach and mentor Service Desk and Incident Management according to the IPTrend Analysis reports. Shift work/on-call may be required.

About you

An experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skills

Scope of technical expertise must include some the following:
• Services: Managed LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)
• Router types: Cisco all chassis, Juniper MX PEs,
• Protocols: MPLS, IP, IPSec, Multicast etc.
• Routing Protocols: OSPF, EIGRP, BGP4
• WAN protocols: Frame Relay (FR), ATM
• Remote Access: PPP Dial (ISDN/PSTN)
• Internet, IP security
Hands-on over SDWAN and wireless
Service oriented, customer focussed, and have the ability to resolve complex problems through a calculated and methodical approach.
Good interpersonal skills.
Good time management, organisational and communication skills
Ability to work under pressure.
Ability to deal with multiple tasks.
Ability to coach and mentor peers and subordinates
Ability to act as the customer representative with suppliers and vendors.
Proactive, self motivated and determined attitude.
Leadership and Matrix Management, Excellent training & coaching skills
Good analytical skills
Excellent problem solving skills are necessary.
Flexibility in terms of working hours.
Proficient in English.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.