Job description
Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Key Responsibilities: • Advise & consult clients on future state Benefits organization design and target operating model • Lead key strategic initiatives, driving Benefits Transformation, process reengineering to increase process effectiveness and efficiency and reducing cost of HR operations • Provide end to end process expertise input to the process team s (Bl) during global design preparation & localization workshops • Participate in the global & localization sessions and provide leading practice input in administering local processes • Drive and compile leading practices, and process design considerations incorporating build to operate efficiency design principles • Provide input into the technology enablement (Benefits System) and assist in identifying automation opportunities and address process administration gaps• Provide input, where needed on service delivery components needed for policy harmonization • Participate in global design authority discussions and provide input to any service delivery components • Participate in testing end to end processes in order to get familiarization of various system and process scenarios for SOP creation • Lead the SOP build & work with the SMEs to document process narratives and localization requirements needed for SOP creation • Lead the training and service rehearsal activities & train BPO process SMEs • Monitor training and service rehearsal results and progress and help the transition team resolve issues and gaps
What are we looking for? Lead Hypercare and other Governance meetings for respective domainsGraduation in Human Resources (Preferably master s in human resources)Minimum 12+ years of experience in US/Canada Benefits consulting, solution, and deliveryStrong customer engagement skillsGlobal exposure know-how of different culturesEnd to End knowledge of HR functionGood analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zones Benefits and HR certifications highly preferred
Roles and Responsibilities: Roles and Responsibilities: US Benefits TransformationUS Benefits ConsultingBenefits Technology ConsultingBenefits Operations ExperienceVendor/Supplier ManagementClaim ProcessingProfessional QualitiesGood oral and written communication skillsAbility to identify and effectively use resources Excellent customer service skills Operational Excellence skills
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