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To design, deliver and elevate personalized guest experiences by combining the charm of a luxury concierge, the foresight of a guest relations manager, and the attentiveness of a butler — all while promoting Taj Bengal Kolkata as a destination, not just a hotel.
Be the single point of contact for high-profile, loyalty-tier, or long-stay guests.
Work with F&B, Spa, Security, Housekeeping, NeuPass, and Concierge to pre-empt guest needsUse guest data for hyper-personalization — from pillow preferences to favourite art or cuisinesCollaborate with embassies, luxury travel advisors, and local culture boards for exclusive accessCreate surprise & delight moments during stay and special occasions.
Manage social guest storytelling — encourage memorable moments for PR buzzTrack guest feedback, identify delight & pain points, and recommend service innovationsMaintain discretion, confidentiality and emotional intelligence at all times
You'll no longer be considered for this role and your application will be removed from the employer's inbox.