Guest Experience Manager

To design, deliver and elevate personalized guest experiences by combining the charm of a luxury concierge, the foresight of a guest relations manager, and the attentiveness of a butler — all while promoting Taj Bengal Kolkata as a destination, not just a hotel.
Be the single point of contact for high-profile, loyalty-tier, or long-stay guests.
Work with F&B, Spa, Security, Housekeeping, NeuPass, and Concierge to pre-empt guest needsUse guest data for hyper-personalization — from pillow preferences to favourite art or cuisinesCollaborate with embassies, luxury travel advisors, and local culture boards for exclusive accessCreate surprise & delight moments during stay and special occasions.
Manage social guest storytelling — encourage memorable moments for PR buzzTrack guest feedback, identify delight & pain points, and recommend service innovationsMaintain discretion, confidentiality and emotional intelligence at all times