Director , Relationship Manager

Strategy

•    Responsible as the FAM / primary coverage relationship for North / East India GS relationships  
•    Responsible for working with the Global Account Manager (GAM) and, where relevant, the Regional Account Manager (RAM) to deliver the SCB network to our clients. 
•    Accountable for revenues, profitability, and risk acceptance (AML, CDD and Credit) of the clients they cover at a country level. 
•    Responsible for executing country account plans of the clients they cover, establishing and maintaining an understanding of the client and their needs and steering the client relationship along with the relevant GAM or RAM where applicable. 
•    Work collaboratively with the GAM, RAM, and product partners to provide well-designed solutions that meet client needs
•    Acts as a champion of the Bank’s brand, culture, and conduct standards

Business

•    Actively identify client needs across a full range of relevant products, originate new business by capitalising on bank competitive attributes (e.g. Network). 

•    Maximise the returns to the Bank whilst maintaining focus on client outcomes, and strengthening and deepening relationships at operating levels in clients 

•    Ensure that product knowledge is continually developed and up to date e.g. credit, FX, cash, and trade.

•    Stay abreast of and anticipate the developments in markets in which their clients operate

•    Extend lending products to the client as per regulations and governing guidelines .

Processes

•    Develop and maintain an understanding of clients’ business needs and decision making processes, and identify new opportunities for the Bank to add value. 
•    Partner with product specialists, and, functional partners to deliver
•    A clear account plan based on a understanding of client needs and outcomes 
•    Appropriate solutions for clients across relevant products
•    Client profitability, and meet commitments and financial performance objectives (revenue, costs, RoRWA, EVA etc.) agreed as part of the account planning and deal approval processes
•    Establish effective working relationships with key client contacts maintain a strong working relationship with Risk, Legal, Compliance and other key stakeholders

People and Talent 

A driven person qualified with knowledge of client management and banking products to be able to deliver solutions to clients.

Risk Management

•    Take the initiative regarding regulatory, reputational and ethical matters, and provide proactive advice to clients on these issues 
•    Embed the Group’s values and code of conduct and ensure adherence to the highest standards of ethics and compliance with relevant policies, processes and regulations.

Governance 

•    Awareness and understanding of the regulatory framework in which country operates, and the regulatory requirements and expectations relevant to the role.

•    Responsible for challenging colleagues effectively on regulatory and ethical or conduct issues and working effectively with regulators in an open and cooperative manner. 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Live the values of the Bank – Do the right thing ,Never Settle, Better Together  
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Drive to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders
Internal:   
•    Engage with product partners within the country to ensure breadth and depth of client coverage and deepening.
•    Engage with RMs on relevant client account management activities
•    Consult with stakeholders in Risk, Legal, and Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.

External:
•    Client contacts at all levels 
•    Peers in the Corporate Banking sector

Other Responsibilities
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Key stakeholders
Cash , trade and financial markets 

•    Financing and lending landscape 
•    Regulatory understanding  
•    Cash management / digitisation initiatives 
•    Trade financing 
•    Financial markets  

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.