Data Governance & Service Continuity Specialist

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an experienced Data Governance professional with strong expertise in IT Service Management to support data quality, service continuity, and operational excellence. The role requires hands‑on experience across data governance practices, GCP resource knowledge, and end‑to‑end Incident and Change Management. The individual will work across functional teams, ensuring standardised processes, compliance, and effective stakeholder engagement within a global operating model.

Data Governance

• Design and implement governance frameworks to maintain data quality, consistency, and security.
• Standardise and simplify data management processes through cross‑functional collaboration.
• Monitor governance activities, reporting compliance and gaps to relevant stakeholders.

Incident Management

• Lead and coordinate major incidents, ensuring rapid resolution and minimal business disruption.
• Participate in Major Incident reviews and Change Advisory Board sessions.
• Review, monitor, and report on incident trends, ensuring alignment with ITSM procedures.

Change Management

• Plan, schedule, and assess changes to mitigate risks and reduce operational impact.
• Engage with cross‑functional partners for resource planning, consultation, and implementation.
• Identify conflicts in change requests and ensure adherence to established change processes.

Additional role expectations

• Operate collaboratively within a global team environment.
• Contribute towards continuous improvement and process simplification initiatives.
• Uphold Vodafone Way behaviours including speed, simplicity, innovation, and customer‑first mindset.

• 4–8 years of experience in Data Governance and IT Service Management.
• Strong analytical and problem‑solving approach with proficiency in Google Cloud Platform.
• Skilled in incident and change processes with prior experience in service operations.
• Excellent verbal and written communication skills in English.
• Ability to identify risks early, escalate appropriately, and respond quickly to operational challenges.
• Team‑oriented with a focus on continuous improvement and collaborative delivery.
• Preferred qualifications: ITIL certification, exposure to telecom domain, experience in large global organisations.
• Graduate or Post‑graduate qualification in engineering or related technical discipline.
• Valid Indian passport with rare travel requirements.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

• Opportunity to contribute to high‑impact global data governance and service continuity initiatives.
• Exposure to GCP-based enterprise systems and advanced ITSM practices.
• Work within a collaborative global environment focused on innovation, customer value, and continuous improvement.
• Experience in working across multi‑functional and multi‑market teams within a global telecom ecosystem.

• Advanced data governance frameworks and tooling.
• Practical ITIL application across Incident, Change, and Service Operations.
• Cross‑functional collaboration and stakeholder engagement in a complex organisational setup.
• Cloud platform proficiency, especially within GCP environments.
• Process optimisation, automation awareness, and agile ways of working.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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