• Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. 

  
  

• Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of 

  
  

• technician activities in accordance with internal polices and service level agreements. 

  
  

• Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7 

  
  

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• Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures. 

  
  

• Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment. 

  
  

• Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

  
  

• Basic knowledge of datacenter design, including electrical and cooling plant & operations 

  
  

• Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.

  
  

• Solid knowledge of datacenter design, including electrical and cooling plant & operation

  
  

• Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

  
  

• Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.

  
  

• Good level of spoken English language is required.