• Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. 

  
  

• Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of 

  
  

• technician activities in accordance with internal polices and service level agreements. 

  
  

• Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7 

  
  

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures. 

  
  

• Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment. 

  
  

• Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

  
  

• Basic knowledge of datacenter design, including electrical and cooling plant & operations 

  
  

• Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.

  
  

• Solid knowledge of datacenter design, including electrical and cooling plant & operation

  
  

• Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

  
  

• Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.

  
  

• Good level of spoken English language is required.

  
  

Career Level - IC1