Customer Support Specialist

We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination.
This is an operational coordination role.
Work Type: Remote Time Zone: U.
S. Pacific Time Job Responsibilities: Manage customer email communication (order status, documentation, updates) Enter customer orders in QuickBooks/ ERP Prepare export documents, packing lists, certificates, and shipping documents Coordinate with freight forwarders Prepare weekly reports Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel.
Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere.
Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice.
Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones.
Achieve a healthy work-life integration to perform at your best.
3+ years in manufacturing customer service or order processing Experience with QuickBooks or ERP systems Experience handling international shipments preferred Excellent written English Required Traits Extremely detail-oriented Proactive follow-up mentality Organized and process-driven Comfortable working in fast-paced industrial environment High accountability Preferred Candidate: Has prior experience in sales and customer support, or customer assistance at music festivals or large events Thrives in dynamic, fast-paced environments with high message or customer interaction volumes Minimum Technical and Work Environment Requirements: Internet Connection: Primary internet connection with a minimum speed of 15 Mbps .
Backup internet connection with at least 10 Mbps .
Backup connection must be capable of supporting work during a power outage.
Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.
A minimum of 8 GB RAM .
Backup Device: Must meet or exceed the performance of an Intel Core i3 processor.
Must be functional during power interruptions.
Peripherals and Workspace: A functioning webcam .
A noise-canceling USB headset .
A quiet, dedicated home office space .
A smartphone for communication and verification purposes.