Control-M Engineer | Batch Scheduling, Automation & Incident Troubleshooting in Enterprise Environments

Job Summary
Synechron is seeking an experienced Control-M Engineer to oversee the design, scheduling, and management of batch jobs across diverse environments. This role is pivotal in ensuring efficient, reliable, and compliant batch processing operations that support critical business functions. The Control-M Engineer will collaborate with application, database, and infrastructure teams to troubleshoot issues, optimize workflows, and implement automation, contributing to operational excellence and continuous process improvement.

Software Requirements
 

Required Software Proficiency:

• BMC Control-M (latest stable version) — proven experience in scheduling, monitoring, and managing batch jobs

  
  

• Operating Systems: Windows Server, Linux/Unix — familiarity with environment-specific configurations and job executions

  
  

• Scripting: Shell scripting, PowerShell — for job automation and troubleshooting

  
  

• Database query tools: SQL management tools (SQL*Plus, SSMS, or equivalent) — for data verification and troubleshooting

  
  

• Change Management/ITSM tools: ServiceNow, Jira or similar — for incident management and change controls

  
  

Preferred Software Skills:

• Cloud platforms: AWS, Azure, or GCP — experience with cloud environments supporting Control-M workloads

  
  

• Automation tools: Ansible, Jenkins — for deployment and job automation workflows

  
  

• Monitoring and Alerting: Nagios, Grafana — for proactive system and job monitoring

  
  

Overall Responsibilities

• Manage end-to-end batch job scheduling, execution, and monitoring using Control-M across multiple environments (Development, UAT, Production)

  
  

• Develop and maintain automation workflows to optimize batch processing, reduce manual intervention, and improve efficiency

  
  

• Troubleshoot and resolve job failures, delays, and performance issues promptly, ensuring minimal business impact

  
  

• Collaborate with application, database, and infrastructure teams for issue diagnosis and resolution

  
  

• Manage job dependencies, calendars, alerts, and conditions to ensure seamless operation across systems

  
  

• Perform job migrations across environments, ensuring consistency, accuracy, and minimal downtime

  
  

• Implement best practices for job scheduling, automation, and performance tuning

  
  

• Maintain operational documentation, Standard Operating Procedures (SOPs), and audit logs

  
  

• Support production incident response and participate in shift/on-call support as needed

  
  

Technical Skills (By Category)

• Scripting & Automation:

  
  

  • Essential: Shell scripting and PowerShell — for automation and troubleshooting

    
    

  • Preferred: Python or Perl — for advanced scripting and automation tasks

    
    

• Control-M & Workflow Management:

  
  

  • Essential: Control-M (latest version), job creation, monitoring, and troubleshooting

    
    

  • Preferred: Control-M in cloud environments and integration with other automation tools

    
    

• Databases & Data Management:

  
  

  • SQL skills for troubleshooting, data validation, and interface with backend data sources

    
    

• Cloud Technologies:

  
  

  • Basic understanding of deploying or supporting Control-M workloads in cloud platforms (AWS, Azure, GCP)

    
    

• Monitoring & Alerting Tools:

  
  

  • Experience with Nagios, Grafana, or similar tools for systemic monitoring and alert configuration

    
    

• Environment Management:

  
  

  • Experience working in Windows and Linux/Unix environments

    
    

Experience Requirements

• 3 to 5+ years of hands-on experience managing Control-M batch scheduling and workflows in enterprise environments

  
  

• Proven ability to troubleshoot complex batch failures, optimize performance, and implement automation

  
  

• Experience working in large-scale, multi-environment setups supporting critical business operations

  
  

• Familiarity with cloud integration supporting Control-M workloads is a plus

  
  

• Experience in financial services, banking, or trading environments is preferred

  
  

Day-to-Day Activities

• Monitor daily batch processing activities, troubleshoot failures, and ensure timely completion of jobs

  
  

• Develop and refine automation scripts to optimize batch workflows and reduce manual effort

  
  

• Coordinate with application, database, and infrastructure teams to resolve technical issues

  
  

• Perform batch job migrations, configurations, and environment setups

  
  

• Conduct incident analysis, root cause investigations, and post-incident reviews

  
  

• Update operational documentation, SOPs, and audit logs

  
  

• Participate in shift support and scheduled maintenance activities

  
  

• Continuously improve batch processing strategies based on performance metrics and industry best practices

  
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

  
  

• 3+ years of experience in batch job management, Control-M administration, or production support

  
  

• Certifications in Control-M or related automation tools advantageous

  
  

• Strong understanding of ITSM processes, change management, and compliance in enterprise settings

  
  

Professional Competencies

• Analytical and problem-solving skills for troubleshooting and root cause analysis

  
  

• Ability to work efficiently under pressure and handle multiple priorities

  
  

• Strong communication skills for stakeholder engagement and cross-team collaboration

  
  

• Proactive attitude toward process improvement and automation

  
  

• Adaptability to evolving technology environments and operational requirements

  
  

• Time management skills to ensure timely resolution and operational continuity

  
  

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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