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Ericsson is proud to announce an exciting new opportunity for a Change Manager. This dynamic role involves controlling the implementation of changes within our customers' infrastructure and ensuring any necessary modifications are executed accurately and efficiently. By operating with standard procedures, the successful candidate will guarantee minimal or negligible impact on the customer's services.
- Control and supervise the implementation of changes within our customers' infrastructure, ensuring their telecom and IS/IT infrastructure meets evolving business needs.
- Serve as the single point of contact for customers, chair CAB calls, and assume responsibility for ensuring procedural compliance.
- Receive, record, analyze, and prioritize Change Requests (CR's) using our Change Management tool.
- Guarantee risk and impact analyses are performed and documented, and that all necessary information is logged in our tool.
- Manage the Change Schedule according to CAB definitions and communicate it with all involved parties.
- Evaluate completed/failed changes and make improvement recommendations, while keeping CMDB updated about the network changes.
- Drive continuous service and process improvements over the Change Management process while reducing associated incidents and problems.
- Develop procedures for automating repetitive tasks and foster knowledge transfer among team members.
- Provide training and support on processes and relevant tooling/systems when required, while also coaching stakeholders involved in the Change Management process.
- Ericsson Operations Engine - Mode Of Operations.
- ITSM Framework.
- Network Configuration And Change Management.
- Change Management Planning.
- MS TOP.
- Technical Documentation.
- Governance, Risk and Compliance.
- Release Management.
- Performance Improvement.
- Release and change management.
- Change Advisory.
- Change Requests.
- ITIL Framework.
- Continuous Improvement Process.
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 784406
You'll no longer be considered for this role and your application will be removed from the employer's inbox.
