Job description
Project Role : Business Architect
Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills : Microsoft Dynamics 365 Technical Architecture
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.
Roles & Responsibilities: Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
Professional & Technical Skills: Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
Skill: Microsoft Dynamics 365 Technical Architecture
Experience: 10–12+ years in D365 CRM (Implementation & Consulting)
Summary
This role combines deep technical expertise in Dynamics 365 CRM with hands-on experience in deploying Gen AI capabilities to enhance customer engagement, automation, and decision-making. You will work closely with the functional architect and business stakeholders to execute process improvements, perform detailed fit-gap analysis, and apply modern automation and AI capabilities to deliver measurable outcomes. A typical day involves working with business users to understand requirements, configuring D365 CRM based on best practices, experimenting with AI-assisted tools (Copilot, AI Builder, Power Automate), and improving user adoption.
Roles & Responsibilities
Act as a functional expert in Dynamics 365 CRM during workshops, requirement gathering, and solution design discussions.
Collaborate with the Solution / Enterprise Architect to convert business requirements into scalable configurations.
Execute fit-gap analysis, prepare functional design documents, and validate end-to-end process flows.
Configure D365 CRM modules and support AI-driven features (Copilot setup, Power Automate, AI Builder workflows).
Work with cross-functional teams (Finance, Commerce, Technical) to ensure seamless solution alignment.
Support testing cycles - SIT, UAT, data validation, and production readiness.
Contribute to creation of reusable assets, accelerators, and knowledge documentation.
Mentor consultants and analysts in the project promote high-quality delivery standards.
Professional & Technical Skills
Must Have Skills
Proficiency in Microsoft Dynamics CRM Technical.
Lead the implementation and customization of Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing).
Design scalable CRM workflows, dashboards, and integrations with enterprise systems.
Ensure high performance, security, and compliance of CRM solutions.
Hands-on experience configuring and customizing the CRM application.
Develop and deploy Gen AI-powered features such as intelligent chatbots, Copilot extensions, automated content generation, and predictive insights.
Integrate Azure OpenAI, Copilot Studio, and other Gen AI services into CRM workflows.
Working experience with AI/automation capabilities, such as: Power Automate, AI Builder, Copilot in D365 and Power Platform
Good to Have
Exposure to Power Apps, Power BI, or integration touchpoints.
Implement CI/CD pipelines for CRM and AI deployments using Azure DevOps.
Leadership & Behavioral Skills
Fast learner with a strong curiosity for new technologies.
Excellent problem-solving and critical-thinking ability.
Strong verbal and written communication.
Ability to manage time, tasks, and client expectations independently.
Additional Information
Client-facing role with frequent stakeholder interactions.
This role is part of the elite consulting capability, focused on transformation and innovation not just traditional implementation.
Opportunity to upskill toward Solution Architect career path.
The candidate should have minimum 8 years of experience in Microsoft Dynamics CRM Technical.
This job post has been translated by AI and may contain minor differences or errors.
