Associate Support Manager

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core valuesare our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Opportunity:

ApplyBoard is seeking a detail-oriented and proactive Customer Support SME to join the Commissions Team. This role plays a critical part in ensuring the accurate and timely collection of commission payments from ApplyBoard’s partner schools.

The expert will manage invoicing, track incoming payments, and handle billing-related communications while closely aligning with the student application lifecycle. A strong understanding of how applications progress—from evaluation to enrollment—is essential, as commission eligibility is directly tied to student enrollment outcomes.

What you will be doing everyday:

Invoicing & Billing

• Create, review, and send accurate commission invoices to partner schools in a timely manner.

  
  

• Ensure invoicing aligns with confirmed student enrollments and contractual commission terms.

  
  

• Maintain proper documentation and records related to billing activities.

  
  

Payment Collection & Reconciliation

• Track outstanding receivables and follow up on overdue payments with partner schools.

  
  

• Process and reconcile incoming payments through various channels (bank transfers, credit cards, etc.).

  
  

• Monitor aging reports and escalate issues as required to ensure timely collections.

  
  

Communication & Stakeholder Management

• Act as the primary point of contact for partner schools regarding commission billing and payment inquiries.

  
  

• Communicate professionally with internal stakeholders to resolve discrepancies related to commissions.

  
  

• Handle late payment follow-ups while maintaining positive partner relationships.

  
  

Application Journey & Commission Validation

• Collaborate with the Commissions Team to confirm student enrollment after positive application decisions.

  
  

• Ensure only eligible and enrolled students are included in commission invoices.

  
  

• Manage commission-related cases across different application stages, including Deferral and Refund stages.

  
  

Process Compliance & Continuous Improvement

• Follow defined finance and commission workflows accurately.

  
  

• Identify process gaps or inefficiencies and recommend improvements.

  
  

• Ensure compliance with internal controls, finance policies, and audit requirements.

  
  

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Commerce, or a related field.

  
  

• 3–6 years of experience in Accounts Receivable, Billing, or Finance Operations.

  
  

• Strong understanding of invoicing, payment tracking, and reconciliation processes.

  
  

• Excellent written and verbal communication skills for external and internal interactions.

  
  

• High attention to detail with strong analytical and organizational skills.

  
  

• Ability to manage multiple priorities in a fast-paced environment.

  
  

Preferred Qualifications

• Experience in EdTech, Study Abroad, or service-based organizations.

  
  

• Familiarity with commission-based revenue models.

  
  

• Experience working with finance systems, ERPs, or CRM tools.

  
  

Why Join ApplyBoard

• Be part of a global education platform impacting students worldwide.

  
  

• Work within a collaborative Finance Operations team with clear ownership and impact.

  
  

• Gain exposure to cross-functional processes tied directly to business revenue and growth.

  
  

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s global team assists students and our 1,500+ partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, and/or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.