Assistant Manager_Kenan Billing_Pune

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

We are seeking a Leadership Hiring Recruiter with strong technical expertise in telecom billing systems and operational support. This role is based across all VOIS global locations and reports to the Global Leadership Hiring Lead. The individual will be responsible for managing application operations, incident handling, and bill cycle activities, with a focus on continuous improvement and technical solutioning. The role requires flexibility to work in shifts, including night shifts, and demands hands-on experience with Unix, SQL, PL/SQL, and Kenan billing systems.

• Act as Subject Matter Expert for application operations
• Handle incidents and manage billing cycle activities
• Execute and monitor change requests and support activities
• Apply expertise in Kenan billing systems
• Work flexibly across shifts, including night shifts
• Utilise Unix, SQL, PL/SQL for operational tasks
• Contribute to continuous improvement initiatives
• Maintain SLA and KPI standards
• Provide technical solutions to operational challenges

• Experienced professional with 5+ years in telecom operations
• Proficient in Unix Shell Scripting, Oracle SQL, and PL/SQL
• Knowledgeable in Kenan billing systems and L2 operations
• Familiar with Python and Unix-based environments
• Solution-oriented with clear communication and open-minded approach
• Able to think critically and apply judgement in operational scenarios
• Committed to maintaining service excellence and stability

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to work in a global, inclusive environment
• Exposure to telecom billing systems and enterprise-grade operations
• Flexible working arrangements including shift-based schedules
• Collaborative culture focused on continuous improvement
• Chance to contribute to strategic and operational impact across markets