Apprentice - Service Desk

Location: Gurugram (On Site)
 

Responsibilities

• Provide first‑level IT support to employees via phone, chat, email, and IT ticketing tools

  
  

• Log, update, and manage incidents and service requests accurately in the support system

  
  

• Troubleshoot issues independently where possible and escalate to senior teams when required

  
  

• Be willing to work in rotational shifts based on business requirements.

  
  

• Actively learn new tools, technologies, and support workflows

  
  

Your profile

We are looking for a motivated Fresher / Apprentice to join our Employee Support Center, where you will be the first point of contact for employees needing IT assistance. This role is ideal for fresh graduates who are tech‑savvy, curious, and eager to build a career in IT support and enterprise technologies. The candidate we are looking for should have:

• A strong technical mindset with genuine interest in IT and technology

  
  

• Tech‑savvy and comfortable working with computers and digital tools

  
  

• Familiarity with Microsoft‑offered services (O365, Outlook, Teams, SharePoint, etc.)

  
  

• Agile and adaptable mindset – able to learn quickly and adjust in a fast‑paced environment

  
  

• Willingness and enthusiasm to learn, grow, and build a career in IT support

  
  

• Strong team player, comfortable working collaboratively

  
  

• Excellent English speaking and communication skills

  
  

• Good general computer competency and troubleshooting approach

  
  

Educational Background

• Bachelor’s / College Degree in:

  
  

• Computer Science ,Information Technology Engineering (Computer / Telecommunication)

  
  

• Science & Technology or equivalent

  
  

Nice to Have (Added Advantage)

• Any IT certifications (e.g., ITIL Foundation, Microsoft Fundamentals, CompTIA, etc.)

  
  

• Internship, apprenticeship, or academic project experience in IT support or related areas

  
  

We get curious people invested in the world
 

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
 

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. 

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!