TMS & Application Support Specialist

About the job TMS & Application Support Specialist

Are you passionate about technology and ready to take your skills to the next level as part of a globally recognised leader in translation, localisation, and language technology? At Future Group, since 1994, we have been at the forefront of innovative language solutions, serving clients in North & Latin America, Europe, Asia, and MEA. We're expanding our team and seeking an enthusiastic professional to join us as a TMS & Database Application Support Specialist. Step into a pivotal role and help us shape the future of language technology!

Unlock Your Potential as a TMS & Database Application Support Specialist

At Future Group, we don't just adapt to the future; we create it. As a global leader, we offer an inspiring work environment, opportunities for continuous learning, and the chance to work with advanced localisation technologies. Join a forward-thinking team and help deliver innovative database and translation management system (TMS) support to our worldwide clients and teams.

What You Will Do in TMS & Database Application Support

• Deliver expert first and second-line support for our TMS and database platforms, troubleshooting issues efficiently and ensuring smooth daily operations.
• Act as the main point of contact for internal teams and clients seeking technical assistance with language technology, databases, and workflow automations.
• Monitor, maintain, and ensure the optimal performance, uptime, and security of our translation management systems and related databases.
• Assist in managing user accounts, permissions, and integrations across multiple applications and platforms.
• Collaborate cross-functionally with localisation, project management, and IT teams to resolve requests and improve our technology stack.
• Document incidents, solutions, and user guides to build a comprehensive technical knowledge base.
• Participate in system updates, releases, and the onboarding of new language technology solutions or enhancements.
• Proactively identify areas for process improvement and automation within our translation platforms and database systems.

Essential Skills and Experience for TMS & Application Support Specialists

• Strong technical acumen and proven experience supporting TMS (such as XTM, SDL Trados, Memsource, or similar platforms), databases, or SaaS applications.
• +1 year of experience in the Technical Support field.
• Working knowledge of SQL and basic scripting or automation tools
  
• Previous experience using the AI tools.
• Excellent communication skills in English, with the ability to explain complex technical solutions to non-technical users.
• Exceptional troubleshooting, problem-solving, and multi-tasking abilities.
• Experience supporting end users in a service desk or technical support environment is highly desirable.
• Professional proficiency in any additional language is a plus, but not required.
• Detail-oriented, proactive, and willing to learn new technology platforms.

Why Grow Your Career with Future Group?

• Be part of a world-leading localisation and language technology company with a global reach.
• Collaborate with industry experts and innovative professionals in the language technology sector.
• Enjoy competitive compensation and benefits in a supportive international environment.
• Clear paths for career development and advancement in a rapidly evolving technology landscape.

Application and Next Steps

If you're energised by the prospect of supporting mission-critical translation management systems and databases for global clients, we want to hear from you. Make your mark in the exciting world of language technology at Future Group!

Apply today to join our dynamic team and play a key role in connecting the world through technology and innovation.

About Future Group

Established in 1994, Future Group is a global powerhouse in translation, localisation, and technology-driven business solutions. We empower top brands to engage audiences worldwide with innovation, excellence, and a commitment to integrity and growth.