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English Customer Service

14 days ago 2026/08/15
100-499 Employees · Other Business Support Services
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Job description

About the job English Customer Service Job description

Jadeer is Hiring on behalf of one of our clients — a leading fintech company in digital payments and consumer finance across the Middle East.


Location: New Cairo


What You'll Do


  • Handle customer inquiries via calls in a professional manner
  • Support customers with accounts, transactions, and payment-related questions
  • Resolve complaints efficiently and ensure customer satisfaction
  • Update customer data and interactions on the system
  • Escalate complex issues when needed and follow up on resolution
  • Meet performance targets (quality, response time, etc.)

What We're Looking For


  • 0–2 years of experience in customer service or call center roles
  • Very good English & Arabic communication skills
  • Strong problem-solving and customer-focused mindset
  • Ability to work in a fast-paced environment
  • Basic computer skills (CRM is a plus)
  • Flexibility with rotational shifts

Why Join?


  • Work with a fast-growing fintech leader
  • Dynamic and supportive environment
  • Real career growth opportunities


This job post has been translated by AI and may contain minor differences or errors.
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