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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About the role
The Spa Coordinator/Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Spa Coordinator/Receptionistis responsible forhandling appointments,assistingwith retail sales,maintainingreception and spa areas, and coordinating with various departments to ensure Four Seasons' standards of service are upheld.
What you will do
Guest Service
Welcome and consult with guests about services, amenities, and spa facilities.
Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
Provide recommendations andassistwith retail sales tailored to guest needs.
Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
Handle telephone and email inquiries according to Four Seasons' service standards.
Operations & Coordination
Manage spa booking systems, ensuring reservations areaccurateandoptimizedfor productivity.
Maintain communication logs and update staff on changes to bookings or tasks.
Assisttherapists and attendants with operational needs, ensuring smooth service delivery.
Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality.
Administrative & POS Management
Process payments, gratuities, and service vouchers accurately.
Prepare daily accounting reports and resolve any discrepancies in vouchers or payments.
Assistwith gift certificate processing and ensure proper handling of cash and bank balances.
Retail Management
Maintain product knowledge andassistguests with retail purchases.
Restock, price, and display retail products, keeping the area clean and organized.
Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.
Monitor packaging stock levels and notify management when replenishment is needed.
Reception Desk Responsibilities
Maintain a neat, organized, and professional reception area.
Update forms, reference materials, and guest collateral asrequired.
Manage supply requisitions and restocking efficiently.
Follow Four Seasons’ standards for handling emails, telephone calls, and computerized systems.
Perform mathematical calculations as needed for transactions and reporting.
Interdepartmental Coordination
Communicate effectively in English (or other applicable languages).
Work closely with engineering to address any maintenance issues promptly.
Collaborate with housekeeping tomaintaina clean, fresh, and welcoming environment.
Notify security promptly of any accidents, injuries, or safety concerns.
Handle lost and found items appropriately, ensuring guest belongings are returned.
What you bring
Reading, writing, and oralproficiencyin English;additionallanguages are a plus.
Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
Previousexperience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, andHotSOS, preferably.
Proficiencyin Microsoft Office (Word and Excel).
High grooming standards, a genuine smile, and a professionaldemeanour.
Passion for the health and wellness industry, with a proactive and guest-focused mindset.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full Time
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