Quality Assurance Specialist

Amanleek is an innovative insurance service provider located in New Cairo. Our mission is to simplify insurance services and make them more accessible for a wider base of individual and business customers. We leverage transparency, trust, and innovation to deliver an enhanced experience for our clients and meet the evolving needs of the insurance market through tech-based solutions and product innovation.

About the Role:

Duties & Responsibilities

• Support in implementing quality standards, policies, and process manuals under the guidance of the QA team and managers.
• Monitor inbound and outbound calls to evaluate service quality.
• Assist in preparing reports on performance and compliance with quality standards.
• Conduct verification calls with clients to ensure accuracy and customer satisfaction.
• Collect and organize customer feedback surveys for analysis.
• Participate in training sessions and simulations to build product knowledge and improve evaluation skills.
  

• Bachelor’s degree in Business Administration or a related field.
• 0 –2 years of experience (internships or coursework in QA, insurance, or customer service roles).
• Strong attention to detail and accuracy with eagerness to continuously learn QA practices.
  
• Clear and constructive communication skills with patience and professionalism when dealing with clients and colleagues. 
• Integrity and confidentiality in handling all cases.
• Good skills in Microsoft Office programs.
• Analytical mindset with problem-solving skills.

• A great opportunity to start your career in Quality Assurance within the insurance sector.
• Working with ownership & growth – You’ll have real responsibility, the space to take initiative, and support to grow your skills in a supportive and collaborative work environment. 
• Exposure to both customer-facing and back-office operations.