Key Account Rep – Customer Service

Overview:

We are seeking a detail-oriented and customer-focused Supply Chain professional specializing in Export operations and Customer Service to manage end-to-end export operations. This role serves as the primary point of contact for international customers, ensuring smooth order processing, timely shipments, and compliance with global trade regulations.

What’s in it for you:

• Opportunity to work in a dynamic, international business environment
• Exposure to global logistics, trade regulations, and cross-functional collaboration
• Develop expertise in export operations and customer relationship management
• Be part of a team that values accuracy, efficiency, and customer satisfaction
• Career growth opportunities within supply chain and international trade functions

What will you do:

• Act as the main point of contact for export customers regarding orders, shipments, and documentation
• Manage end-to-end export order processing (direct & drop shipments) from receipt to final delivery
• Coordinate with logistics teams, freight forwarders, and shipping lines to ensure timely dispatch
• Prepare, review, and track export documentation accurately
• Ensure compliance with international trade regulations, customer requirements, and company policies
• Monitor shipments and proactively communicate updates, delays, or issues to customers
• Investigate and resolve customer complaints related to delivery, documentation, or discrepancies
• Escalate critical issues and follow through until full resolution
• Maintain accurate customer and shipment records in ERP systems
• Collaborate with Sales, Finance, Warehouse, and Logistics teams to support export operations
• Support invoicing accuracy and follow up on export-related customer queries
• Meet defined service level agreements (SLAs) and performance targets

Minimum Qualifications:

• Experience in Export Customer Service, International Trade, or Logistics
• Strong understanding of export processes and international shipping terminology
• Knowledge of Incoterms, customs procedures, and international shipping practices is an advantage
• Excellent written and verbal communication skills in English (additional languages are a plus)
• High attention to detail, especially in handling documentation
• Strong problem-solving, coordination, and multitasking abilities
• Customer-focused mindset with professional handling of escalations
• Proficiency in ERP systems and Microsoft Office tools

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.