Job description
: Major Functions: Performs a full range of system administration functions in order to control systems and attain maximum utilization and efficiency in port.
II: Basic Duties & Responsibilities: % time spent ❑ Performs troubleshooting and fault isolation on PC's, LAN's, or related system components in simple configurations in order to maintain system availability.
30% ❑ Installs and configures accessories components such as Printers and Scanners in multi-user, PC's in order to maintain or enhance system operation and capabilities.
20% ❑ Performs the maintenance requests and prepare the reports needed.
10% ❑ Performs the preventive maintenance.
10% ❑ Provides full user PCs support to customs employees in site.
10% ❑ Assigns, directs, oversees, and evaluates the work of subordinate technical and support personnel in order to ensure work meets established standards and systems operate effectively.
10% ❑ Follow up with custom department managers in site to solve any problem in PCs.
10% : Basic Qualification: A: Education: ❑ BA/BS in engineering, computer science or other related field B: Experience: o 6+ years of experience in IT and systems operation o Knowledge about multiplatform server HW and SW o Ability to deliver precise solutions, sense for detail, strong analytical skills, self management, flexibility, organizational skills ,leadership skills o PC Skills (HW/SW): Windows, C: Skills: ❑ Languages: Arabic / English ❑ Computer: Sound knowledge of PCs printers scanners, laptops, Windows, MS Office, ❑ Other: D: Training Required: ❑ At least … MCSE ….
E: Minimum time required in the job to fully performance the duties: On call 24 hours F: supervision: - Supervised by: ……………IT Support Manager……………….
- Supervising:.
. IT Support – Data Entry …….
. IV: Competencies: A: Communication Skills B: Coaching and mentoring C: Results orientation D: Initiative E: Customer focus V: Key Performance Indicators: A: Creative Problem Solving and Decision Making B: Customer Service Excellence C: Leadership & Motivation • Benefits offered: Individual medical insurance, social insurance, and transportation from designated pickup points (for Sokhna) • Travel requirements: Currently based in Maadi, but candidates must be open to relocating or traveling to Sokhna once required • Work location and model: Onsite (primarily Maadi, with possible work from Sokhna) • Residential location preference: Preferably Cairo Fluency in English is a must as they will be dealing with suppliers all over the world
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