Installment Account Manager

Job Purpose: Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).
Responsibilities Key Responsibilities 1.
Business and Contract Development • Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.
• Prepare and review agreements and addenda (fees, credit limits, return policy, disputes).
• Develop a map of installment offers tailored to different seasons and customer segments (0% fees/seasonal installments/down payment).
2. Relationship and Partnership Management • Serve as a single point of contact for each provider, and conduct monthly/quarterly performance review meetings.
• Lead joint marketing and sales plans (co-marketing) and define target shares/campaigns.
3. Operational and Technical Integration • Coordinating with the IT team to integrate APIs/SDKs/payment gateways and testing environments • Unifying the customer journey across POS and e-commerce platforms • Monitoring and managing downtime and errors with the provider and within the Service Level Agreement (SLA) 4.
Governance, Compliance, and Risk • Ensuring that installment offers comply with internal policies and relevant regulatory requirements • Managing objections and disputes and establishing a clear escalation mechanism 5.
Financial Reconciliations and Reconciliation • Monitoring daily/weekly settlement and collection schedules and reconciling transactions with sales orders • Reviewing discounts/commissions, administrative fees, and settlement variances, and addressing any discrepancies • Providing periodic financial reports on net income, revenue, and any outstanding amounts 6.
Sales and Customer Service Empowerment • Train sales and customer service staff on available installment programs.
• Monitor the customer experience from approval to delivery and after-sales support.
7. Marketing and Sales Growth • Monitor the implementation of installment campaigns (digital/in-store channels) and track their impact on sales.
8. Analytics and Dashboards • Build a dashboard showing: installment selection rate, approvals, rejections, cart value, conversion rate, and returns.
• Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria).
9. Documentation and Reporting • Prepare weekly/monthly reports for management: installment sales, profitability, risk indicators, and opportunities for improvement.
Requirements Bachelor’s degree in Business Administration, Finance, Economics, or a related field (MBA is a plus).
3–5 years of experience in partnerships management, financial services, or payment solutions — preferably in retail or e-commerce sectors.
Strong knowledge of installment programs , BNPL (Buy Now, Pay Later) solutions , and payment gateway integrations .
Solid understanding of contract negotiation , financial reconciliation , and commission structures .
Experience working with cross-functional teams (IT, Finance, Sales, Marketing, and Customer Service).
Excellent analytical and problem-solving skills with high attention to detail.
Strong communication and negotiation skills to manage and influence external partners.
Proficiency in Excel , Power BI , or other analytics tools for building performance dashboards.
Ability to manage multiple projects simultaneously and meet tight deadlines.
Job Location: Riyadh