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Fleet Experience Senior Coordinator

6 days ago 2026/08/24
10-49 Employees · Other Business Support Services
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Job description

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job code:New 2026OPER-134 

Job Responsibilities:


  • Coordinate and send communications to couriers (SMS / in-app)
  • Act as a focal point between couriers, operations, and internal teams
  • Identify recurring issues and contribute to improvement ideas
  • Follow up on reported issues and support driving their closure
  • Support in running courier surveys (NPS / feedback collection)
  • Analyze results and highlight key insights in a simple, structured way
  • Organize focus groups and engagement activities
  • Assist in preparing reports on courier feedback and experience trends

Job Qualifications:


  • 0–2 years of experience (Operations / Logistics / Customer Support is a plus)
  • Strong communication skills
  • Organized with strong follow-up skills
  • Basic to intermediate Excel skills
  • Problem-solving mindset and ability to handle operational challenges
  • Ability to multitask and work in a fast-paced environment

Growth & Exposure:


  • Opportunity to work closely with operations and cross-functional teams
  • Exposure to experience management, process improvements, and working with data (surveys, feedback, simple reporting)
  • Gradual ownership of initiatives based on performance

This job post has been translated by AI and may contain minor differences or errors.
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