Fleet Experience Senior Coordinator

Job Responsibilities:

• Coordinate and send communications to couriers (SMS / in-app)
• Act as a focal point between couriers, operations, and internal teams
• Identify recurring issues and contribute to improvement ideas
• Follow up on reported issues and support driving their closure
• Support in running courier surveys (NPS / feedback collection)
• Analyze results and highlight key insights in a simple, structured way
• Organize focus groups and engagement activities
• Assist in preparing reports on courier feedback and experience trends
  

Job Qualifications:

• 0–2 years of experience (Operations / Logistics / Customer Support is a plus)
• Strong communication skills
• Organized with strong follow-up skills
• Basic to intermediate Excel skills
• Problem-solving mindset and ability to handle operational challenges
• Ability to multitask and work in a fast-paced environment
  

Growth & Exposure:

• Opportunity to work closely with operations and cross-functional teams
• Exposure to experience management, process improvements, and working with data (surveys, feedback, simple reporting)
• Gradual ownership of initiatives based on performance