Customer Project Manager

About This Opportunity

Ericsson connects people, businesses, and societies through mobile networks. We are looking for a Customer Project Manager to lead the delivery and deployment of Mobile Radio Access Networks (RAN) for strategic customers in Oman.

In this role, you will have end-to-end accountability for complex network rollout projects — balancing contractual, financial, and operational commitments while building trusted relationships with the customer organization. You will lead a multi-disciplinary team and coordinate a broad ecosystem of internal and external stakeholders.

The role reports to the Head of PMO in CU GULF.

What You Will Do

• Define and maintain the project baseline: scope, schedule, resources, and governance
• Lead planning, execution, and deployment of mobile radio network projects (RAN, 5G)
• Serve as the primary point of contact for the customer, ensuring transparency and trust
• Track project progress; manage changes, risks, conflicts, and escalations
• Lead and develop a diverse, technically skilled team
• Coordinate across internal functions: Supply, Sourcing, Finance, and Operations
• Manage external partners and third-party service providers
• Own project financials: forecasting, cost control, revenue recognition, and margin
• Ensure compliance with health, safety, environmental, security, and anti-corruption standards
• Support pre-sales and proposal activities when needed
• Continuously improve project methods, tools, and ways of working

You Will Bring

Required:

• +5 years of experience as a CPM
• Degree in Telecommunications, Electronics, IT, or equivalent practical experience
• Proven experience delivering mobile network / RAN rollout projects, including 5G
• Strong track record in customer-facing project leadership within complex environments
• Ability to manage multi-stakeholder ecosystems across customers, teams, and suppliers
• Experience managing project budgets, forecasts, and financial reporting
• Clear communication, leadership, and influencing skills
• Structured, proactive, and solution-focused approach
• Fluency in English and Arabic

Advantageous:

• Experience with operators in the Middle East
• Background in network modernization, swap, or large-scale rollout programs
• PMP, Prince2, or equivalent project management certification
• Experience managing subcontractors and third-party suppliers
• Familiarity with contract management and project sales processes