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About Opportunity
The Data Analyst will be part of the SM – Service Reliability team, a global function operating across India and Romania with ~50 Data Analysts. The team partners with multiple internal and external stakeholders to deliver actionable insights, strengthen operational reliability, and enable data‑driven decision-making across MS operations.
The role is accountable for identifying business insights and driving improvement opportunities through Statistical, Exploratory, and Advanced Analytics. The analyst will design, automate, and maintain analytical solutions across operational and network performance, enabling measurable on-ground improvements. This role requires an analytical thinker who can translate complex datasets into meaningful insights for business and network functions.
What will you do:
Reporting & Data Analysis
• Extract, consolidate, and interpret operational and performance datasets to deliver meaningful insights.
• Lead the reporting and analytics approach within Operations by designing scalable, repeatable data pipelines.
• Create, automate, and maintain recurring dashboards and reports for stakeholders including senior leadership.
Governance, Documentation & Audit
• Maintain reporting calendars, SOPs, and process documentation.
• Develop and maintain governance and control documentation ensuring data integrity, audit readiness, and compliance.
Process Improvement & Ad-hoc Analytical Work
• Lead the Global Benchmarking initiative for MSN, providing insights and executive‑ready narratives for senior SLOP and MSN leadership.
• Build and refine audit processes to enhance data accuracy and operational efficiency.
• Perform ad‑hoc and deep‑dive analysis to support evolving business requirements.
• Design and document new reporting solutions, including effort estimation and implementation planning.
Exploratory & Advanced Analytics
• Conduct advanced analytics on operational and network datasets to uncover patterns and improvement areas.
• Apply statistical and mathematical techniques to build insights that support network and operational decisions.
• Independently drive data‑led improvements and initiatives across processes.
4. What Success Looks Like
• First 3 Months: Learn operational methods (domain knowledge), align with team culture, and begin contributing to data-driven improvements.
• 6 Months: Improve analytical outputs quarter by quarter; deliver consistent, stakeholder-ready insights.
• 12 Months: Independently explore data, generate insights, communicate findings, and manage customer interactions.
Essential Skills & Competencies
Must-Have Skills
• Strong understanding of Telecom or IT Service Operations.
• Applied Mathematics & Statistics
• Advance Data exploration, storytelling, and strong communication skills.
• Familiarity with ITIL, eTOM, and TM Forum (ANO) process framework.
Good to Have
• Python knowledge for automation and analytical tooling.
• VBA experience for reporting automation.
• Hands-on experience with Advanced Excel, Power BI, SAP BI, GCP, and Tableau.
• 6+ years of experience as Senior Data Analyst in Telecom/IT Service Operations.
• Master’s degree in mathematics or Statistics (preferred).
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 784665
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