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CRM Application Support

30 days ago 2026/08/19
Other Business Support Services
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Job description

  • Support Financial and non-Financial, (Core Banking, Enterprise, ATM & Cards, Payment, Digital &
    Corporate) Business Applications delivered by 3rd party/Vendors/Built In-House
  • Monitor and Analyze Banking applications performance to enhance and support Business Process
    for specific Business Domain
  • Investigate any errors in Application that may be related to severs or databases by the needed
    view access as first layer who are accountable on the application readiness
  • Raise any HW or DB related issues to concerned team
  • Evaluate, Implement, administer, and tune Banking applications
  • Manage relationship with 3rd party Application Suppliers and meet established Service Level
    Agreements.
  • Coordinate with IT Architecture, Demand Management, PM and QA teams during project
  • planning and execution related to all Banking Applications.
  • Implement changes related to the applications and engage other resources if needed
  • Implement data protection policies and compliance policies related to Banking applications and
    coordinate with IT Security
  • Analyze problems related to Supported banking applications and coordinate with designated
    vendors.
  • Cooperate with application developers in web interfaces related to different applications.
  • Coordinate with IT Teams during project execution related to all Banking Applications
  • Support development teams during implementation and transfer business knowledge.
  • Analysis of new releases of 3rd party applications

Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in application support, preferably in enterprise or banking environments.
  • Strong experience supportingMicrosoft Dynamics 365 CRM(L2/L3 support level).
  • Strong knowledge ofITIL processes(Incident, Problem, and Change Management).

This job post has been translated by AI and may contain minor differences or errors.
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