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Coordinator (Social Media)

20 days ago 2026/05/25
500 Employees or more · Call Centers & Customer Care Outsourcing
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Job description

  • Moderate social media pages, and merchant’s communities in private groups
  • Communicate with industry professionals and influencers via social media to create a strong network
  • Service community admin accounts, processing emails and complaints, escalating when necessary
  • Produce reports on relevant moderation statistics, issues and outcomes
  • Monitor all industry and company information and news to anticipate potential issues
  • Work with customer service to ensure all inquiries are handled in a timely and appropriate manner
  • Respond to customers regarding their Social Media messages in order to improve their experience.
  • Proactively identify sales leads and educate in-market customers on product functionality and service
  • Manage existing online cases, completing follow-ups and achieving operational metrics
  • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
This job post has been translated by AI and may contain minor differences or errors.
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