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Bilingual Customer Service Agent – Inbound Voice (UAE Telecom Project)

30+ days ago 2026/05/06
Other Business Support Services
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Job description

Job description

We’re hiring Bilingual Arabic & English Customer Service Agents to join the Inbound Voice Campaign supporting a UAE-based telecom company (insourced staff) in Maadi, Cairo.




Campaign Overview

Client: UAE-based telecom company (insourced staff)



Campaign Type: Inbound Voice



Supported Country: United Arab Emirates



Job Location: Degla Square, Maadi, Cairo



Hiring Requirements

Language Requirement: B1+ English



Education: Bachelor’s degree or equivalent



Experience: Fresh graduates are welcome



Required Skills:



  1. Excellent communication and customer interaction skills
  2. Ability to handle bilingual (Arabic & English) calls
  3. Active and friendly tone of voice

Work Conditions

Interaction Type: Voice Calls



Work Type: On-site – Degla Square, Maadi



Shifts: Rotational weekly (morning, night, and overnight)



Shift Duration: 8 working hours + 1-hour total break



Days Off: 2 days weekly (80% consecutive)



Training Details

Total Duration: 2 months



  1. 4–5 weeks of classroom training
  2. 4 weeks of practice
  3. 1-week certification
  4. Daily Schedule: 8 hours + 1-hour break (starting at 8 AM or 3 PM)
  5. Days Off: 2 per week
  6. Training Payment: Fully paid monthly, regardless of certification results

Compensation Package

Net Salary: EGP 13,500



Gross Salary: EGP 16,985



-- Base Salary: EGP 11,313



-- Variable: EGP 2,187



Training Salary (Net): EGP 11,313 per month



Other Benefits

Social & Medical Insurance: Provided from day one



Employment Type: Insourced staff



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