Job description
Job Title: Customer Service - [Maadi] Job Summary: Gebnalak.
com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team.
The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service.
If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you!
Key Responsibilities: -Professionally handle customer inquiries and complaints via phone and social media.
-Respond to comments, messages, and reviews on social media platforms.
-Process and resolve customer complaints related to product sales in a timely and efficient manner.
-Follow up on complex customer cases when needed to ensure complete resolution.
-Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
-Track and follow up on customer orders, ensuring timely and accurate delivery.
-Ensure a smooth and satisfying customer journey from start to finish.
-Maintain punctuality and respect work schedules and deadlines.
-Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
Required Values and Skills: -Strong sense of leadership and responsibility -Willingness to learn and grow -High level of dedication and commitment to work -Exceptional attention to detail -Passion for challenges and achieving results -Excellent communication and problem-solving skills -Ability to remain calm and professional under pressure Location: Maadi, Cairo Working Hours: 9:00 AM to 5:00 PM
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