Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
ROLE
We are seeking a Workforce Planning & Strategy Specialist to join the Workforce Forecast & Planning team at Farfetch. This role is primarily strategic and business-facing, owning workforce demand and capacity planning across key operational areas while ensuring our internal planning tools remain reliable, scalable, and fit for purpose.
You will act as a trusted advisor to Operations and Finance leaders, translating forecasts and operational drivers into clear workforce strategies and actionable capacity plans. While this role does not focus on building statistical forecasting models from scratch, you will be technically capable of maintaining, improving, and automating planning tools and data workflows that support decision-making.
This position requires strong business acumen, stakeholder influence, and the ability to connect operational strategy with data-driven workforce planning.
WHAT YOU'LL DO
- Own end-to-end workforce demand and capacity planning for key operational functions
- Translate business strategy, operational drivers, and financial targets into robust workforce plans
- Partner closely with Operations and Finance leaders to support budgeting, hiring plans, and investment decisions
- Provide scenario modelling and “what-if” analyses to support tactical and strategic decision-making
- Monitor capacity assumptions, productivity drivers, and workforce risks, proactively identifying mitigation actions
- Ensure planning outputs are clearly communicated, actionable, and aligned across stakeholders
- Maintain, improve, and automate internal workforce planning tools and reporting solutions
- Use SQL and basic Python/R to validate data, optimise workflows, and ensure planning tools remain scalable and reliable
- Collaborate with Data, Forecasting, and Automation teams to continuously improve planning methodologies
- Present workforce insights and recommendations to senior stakeholders (Managers, Heads, Directors)
- Drive continuous improvement of workforce planning processes and governance
WHO YOU ARE
- Bachelor’s degree in Engineering, Economics, Mathematics, Data Science, Business, or a related field
- Strong experience in workforce planning, capacity planning, or operational strategy
- Advanced Excel skills (complex formulas, pivot tables, dashboards, scenario modelling)
- Proficient in SQL/BigQuery for data extraction and validation
- Working knowledge of Python or R to maintain and improve planning tools and automate processes
- Strong understanding of capacity planning methodologies and operational performance drivers
- Experience working with BI tools (e.g., Looker, Power BI, Tableau) is a plus
- Familiarity with Workforce Management systems (e.g., Calabrio, NICE, Genesys) is a plus
- Strong business acumen and ability to translate data into strategic recommendations
- Excellent communication and presentation skills, with confidence in influencing senior stakeholders
- Ability to balance strategic priorities with operational detail
- Highly organised, proactive, and solution-oriented
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
