Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
https://bayt.page.link/gCVRtmKGKMUu74js7
Back to the job results

ZAIN2084 - Generation Z - Service Operation Center (SOC) Trainee

30+ days ago 2026/08/24
500 Employees or more · Other Business Support Services
Create a job alert for similar positions
Job alert turned off. You won’t receive updates for this search anymore.

Job description

Job Purpose

Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.      





Main Responsibilities and Duties
  • Alarm monitoring and incident handling and ensuring adequate incident reporting.


  • Customer complaint handling (reassigning/first-line troubleshooting/resolution).


  • Verification and reporting of Statistics of business and technical reports.


  • Perform test procedures and analyse test results to isolate and determine the type of service problem.


  • Assist skilled teams in restoration of service wherever possible.


  • Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.


  • Preventive maintenance control. (ensure the frequent check and backup process)


  • Develop new processes to fill any gap, interdepartmental coordination.


  • Conduct awareness workshop for change processes and compliance.


  • Change management control (ensure the integrity & proper closing of the change activity)


  • Maintaining history log for all events


  • Perform all other related duties as assigned





Skills and Knowledge
  • Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.


  • Identify customer’s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.


  • Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.


  • Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.


  • Strong communication skills


  • Ability to acquire new knowledge and develop to keep updated with new technologies and systems.





Qualifications and Experience
  • Bachelor’s degree in electrical engineering, computer or telecom


  • 0-2 years' experience is a plus




This job post has been translated by AI and may contain minor differences or errors.

You’ve reached the maximum limit of 15 job alerts. To create a new alert, please delete an existing one first.
Job alert created for this search. You’ll receive updates when new jobs match.
Are you sure you want to unapply?

You'll no longer be considered for this role and your application will be removed from the employer's inbox.