This job description applies to all Technical Support & QA Analysts in the Card Payments Systems team. However, the systems knowledge and experience may differ depending on the analysts experience in card issuing or acquiring.
Technical Support & QA Analysts provides technical support to the 24/7 operations of the Card Business, Merchant Acquiring Business & Cash Management Business. They also provide project management leadership or support to IT projects within Card Payments Systems. Technical Support & QA Analysts ensure systems compliance with the internal policies and procedures of the Bank and with the external requirements of the regulations defined by Visa, MasterCard, Amex, JCB, Dinners, Rupay, UPI, BENEFIT and other GCC switches. He/She needs to review the BRD & SOW and prepare the Test Cases for IT projects & new products. The candidate needs and support/participate in System integration testing and support in User acceptance testing.
IT systems responsibilities
Lead or participate in the management of card payment systems projects including the preparation of RFPs, RFQs capital expenditure plans, project plans, test cases and project status reports to ensure effective resource allocations, timely communication and adherence to approved project management methodologies.
Maintaining system health of the production, development and disaster recovery environments to ensure 24x7 uptime and business continuity.
Conduct root cause analysis across multiple systems to ensure issue identification and resolution to ensure non-recurrence of system or procedural problems.
Implement compliance related system changes for card payment related issues to ensure all systems remain compliant.
Support the development of card payment systems enhancements and improved business processes by gathering data, redesigning processes, systems and data flow to improve user experiences.
Interact, as the IT contact with system suppliers, payment schemes, national switches and certifying agencies to ensure effective communication with the card payments team.
Interacts with SME, business and operation to prepare the test cases and execute them.
Self-management responsibilities
Define performance goals with the reporting manager and ensure ongoing dialogue towards effective implementation and achievement.
Take ownership of your own professional development and learning agenda by identifying development needs in consultation with your reporting manager and working towards bridging the gaps with a range of initiatives that go beyond just training.
Understand the competencies relevant to this role, and work towards developing these effectively.
Keep abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in IT, engineering, Science, or in any other subject or equivalent is required. § Master’s degree in any relevant subject is preferred § Standards: ISO27001, PCI-DSS § Professional certifications in ITIL, COBIT would be preferred.
A minimum of 10-12 years card systems experience in a bank or other financial services organisation.
General:
§ Complete working & technical knowledge on using & supporting fraud management systems - TSYS FraudGuard, SafeGuard, IBM SaferPayments, MasterCard SafetyNet and Clari5.
§ Previous complete experience using a hardware security module for security key management and processing.
§ Knowledge of the interface configurations and setup with MasterCard MIP, VISA EA Server, Amex Switch and National Switches (MADA, UAE SWITCH, BENEFIT SWITCH).
§ Proficient in Linux, Unix, and Windows operating environments with working knowledge in shell scripting, IIS, Web-services, Batch Scripting.
§ Proficient in PL SQL with working knowledge of Informix and Oracle databases.
§ Demonstrated ability to multitask, work in a high-pressured environment and make effective decisions.
§ Proven project management skills
§ Excellent numerical critical reasoning skills with the ability to develop and manage project budgets
§ Excellent written and verbal communication skills with experience developing and documenting business processes
§ Flexible and able to work outside normal business hours as required.
For Acquiring Analysts:
§ Complete working & technical knowledge of card acquiring certifications with payment scheme e.g. MTIP, ADVT, CDET
§ Complete working & technical knowledge of Fime/UL SmartSPY, Visa, MasterCard, MADA simulators for certification.
§ Complete working & technical knowledge of Card/ATM acquiring switches e.g. CSFi U-Switchware, Base24, Postilion.
§ Complete working & technical knowledge of payment scheme clearing processes using MC Clearing Optimizer, MFE & Visa Edit Package.
§ Complete working & technical knowledge of ATM electronic journal and security applications e.g. NCR, GRG, Wincore product suites.
§ Complete working & technical knowledge of AADC, AANDC emulation, ISO 8583, Dynamic Currency Conversion, 3DSecure.
§ Proven ability in building ATM config files, receipt files, ATM Screens, using Paragon Config-Builder and NCR Connection
§ Complete working & technical knowledge of Terminal Management System supplied by Marshal & Mars.
§ Complete working & technical knowledge of configuring & support of POS terminals with ECR & Kiosk integration.
§ Complete working & technical knowledge of Verifone, Pax, Ingenico & Vanstone.
§ Complete working & technical knowledge of Merchant management system – TSYS Prime & HPS PowerCard.
For Issuing Analysts:
§ Complete working & technical knowledge on using & supporting card authorization switches and management systems e.g. CSFi U-Switchware, TSYS Prime, HPS PowerCARD.
§ Complete working & technical knowledge of Visa, MasterCard, MADA certifications using simulators.
§ Complete working & technical knowledge of credit bureau reporting, payment schemes reporting and ISO messaging requirements.
§ Complete working & technical knowledge of Tokenization, 3D Secure (MasterCard SecureCode and Verified by Visa)
§ Complete working & technical knowledge of card personalisation systems for instant issuance at branches and bulk issuance e.g. TranzAxis CompassPlus.
§ Complete working & technical knowledge of Datawarehouse design and development.
Mindteck is a global engineering and technology solutions company devoted to delivering knowledge that matters to help clients compete, innovate and propel forward along the digital continuum. The company’s legacy expertise in Embedded Systems, Enterprise Applications and Testing are a powerful complement to competencies in Data Services, Cloud and IoT. Since its establishment in 1991, Mindteck’s clientele has included top-tier Fortune 1000 companies, start-ups, leading universities, and government entities. The company is publicly traded on the Bombay Stock Exchange (BSE 517344) and the National Stock Exchange (NSE Mindteck). Founding Member: ‘The Atlas of Economic Complexity’ for the Center for International Development (CID) at Harvard University. Office Locations: India, United States, Canada, Singapore, Malaysia, Bahrain, Philippines, Germany and United Kingdom. Development Centers: Kolkata and Bengaluru, India. Appraised at Level 5 of the CMMI Institute’s Capability Maturity Model Integration (CMMI)®.