Channel Service Partner Manager

Our client, an international logistics organization, is recruiting for a Channel Service Partner Manager to join their business in Austria.

Position Title:

Channel Service Partner Manager

Position Type:

Permanent

Start Date:

ASAP

Location:

Viena, Austria

Contact:

Bianca |  +49 (0) 89 23 88 98 673

Responsibilities:

• CSP Field Network Operations – Ensure the smooth operation of the field network by optimizing service levels.
  

  
  

• Delivery Service Level Management – Maintain high levels of delivery performance through coordination with clients and vendors.
  

  
  

• Relation Management – Negotiation and cooperation with the subcontracted service partners.
  

  
  

• Subcontractor Control – Oversee vendor performance, conducting on-site inspections as needed.
  

  
  

• Field Training and E-learning – Train and educate network partners and employees through field and online programs
  

  
  

• Resource Planning – Plan and allocate resources to ensure efficient operations.
  

  
  

• Optimization of LM Service Area – Analyze and optimize delivery service areas to reduce costs and increase efficiency.
  

  
  

• Invoice Processing and Management – Manage vendor and contractor invoice processes.
  

  
  

• Develop Cost Budgets and Pricing – Collaborate with finance and operations teams to create detailed cost budgets for each delivery lane.
  

  
  

• Monitoring and Performance Management – Track key performance indicators (KPIs), including quality, stock levels, delivery times, and costs
  

  
  

• Problem Resolution and Complaint Handling – Proactively address issues and handle complaints related to last-mile delivery.
  

  
  

Requirements:

• 5+ years vendor / courier partner management experience.
  

  
  

• Proven experience in managing external delivery partners and suppliers.
  

  
  

• Strong expertise in Austrian last-mile landscape. 
  

  
  

• In-depth knowledge of the local last-mile ecosystem.